Why this page exists. Most problems here aren't about skill — they're about shortcuts. Each card names the behavior plainly, shows what it looks like on shift, and says what the right move is. The response levels below are a starting guide; management applies them alongside HR policy and any union agreement.
Coach
Fix it on the spot
First occurrence gets a conversation and a redo. A repeat moves up a level.
Written
Documented warning
Safety risks, dishonest shortcuts or repeat coaching issues go on record.
Zero tolerance
Off shift, investigated
Theft, fraud, harassment, impairment or violence. May end employment on the first occurrence.
Tick as you go. Ticks are saved on this device only and reset with the button on each list.